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Made to Order
Our aim is always to create products that have minimal environmental impact, we do this by using eco friendly materials and partner with producers and manufacturers who share this ethos. Another way we reduce our impact and waste is by making everything to order. This ensures that we do not overproduce products and only use what is necessary to produce your order.
This means that every order will include a manufacturing lead time on top of shipping and delivery times. We endeavour to make this process as speedy as possible while being committed to maintaining high standards and quality. Currently they ship 95.4% of orders in 48 hours, however depending on the size of your order this time may increase.
We will always keep you updated on what stage of the process your order is at and the expected time frame.
Quality Commitment
Every product is handmade in house either in our studio in Ireland or with our manufacturing partners in London and the US. Our teams are committed to creating high quality products that are subject to quality control processes designed to catch any issues before dispatch. However, with all handmade goods, occasional human error can occur and slight irregularities are a normal occurrence. Therefore we can only accept returns on products that have obvious faults or flaws. Where a product falls short of standard we will put it right.
Due to the nature of custom printing slight colour variations between what you see on screen and the finished product is inherent to the process. We do not accept returns based solely on these variations.
As we mainly produce small batch products, if you place a repeat order at a later date, due to variations in materials and inks, we cannot guarantee an exact colour match.
Shipping
In order to reduce our environmental footprint and cut out unnecessary steps in the production of your order we ship all orders directly from our manufacturers.
All our fabrics and wallpapers are produced in one facility in London. They ship through DHL, FedEx, TNT or similar services which include package tracking and offer speedy delivery.
Delivery times average between 1-4 days, depending on the delivery option selected, destination and it’s accessibility.
Delivery to PO Box addresses is not possible.
Customs/Duties
Our fabric and wallpaper production partners offer worldwide shipping with custom duties paid for in most countries. However depending on your location your order may incur additional charges beyond our control. We advise checking the specific customs or import duty policies for your delivery country.
Care & Installation
To preserve the longevity of your products we recommend that you follow the care instructions on the product page.
For wallpaper hanging and installation we recommend using a skilled decorator. However if you are a DIY-er you can find more detailed hanging instructions on the product page.
Returns, Refunds & Cancellations
As all orders are custom made and produced to your specifications our returns policy differs from that of standard retailers.
All items are deemed non-returnable and non-refundable, unless item is faulty or incorrect. If notified of issues within 30 days of delivery you are eligible for a refund, replacement or repair. Any issues brought to our attention after 30 days will only be eligible for a replacement or repair.
We are not liable for any items lost or damaged in transit. However we are dedicated to providing customers with the best experience so if you do experience any issues with delivery services please let us know and we will work with you to rectify the issue.
Once your order has gone into production we are unable to process any cancellation requests. If you cancel within 24 hours we will halt production, however you will be subject to a manufacturing fee for material and labour and will only receive a partial refund. This cost will be decided by our manufacturer and we will inform you of what percentage of a refund you will receive.
Return Shipping & Refunds
If your order qualifies for a return, you will be credited the amount minus any shipping costs to the original payment method you used.
Return delivery costs are the responsibility of the buyer. All goods must be returned unused, in the original packaging and in the condition they were received.
We cannot be held responsible for items damaged or lost in return delivery, so using trackable and insured postage is recommended.
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